Berita terkini di PresUniv
Institutions of higher education are generally committed to enhancing diversity and community, providing for student success, and being places of education. To do so, higher education institutions now sought to achieve customer service excellence that is fully committed to satisfying, even anticipating customer needs. The future success of colleges and universities will increasingly be determined by how they satisfy their various customers.
To increase its customer service excellence, President Development Center (PDC) arranged a one-day training to equip President University’s staff with better insights and understanding of customer service, specifically in higher education institutions.
On August 30, 2019, PDC invited the staff of President University to participate in “Customer Service Excellence” training that was held in Jababeka Golf. PDC invited Hana N. Sutedja from Studilmu BusinessGrowth to facilitate the three sessions training throughout the day.
The training material covered issues on core values of customer service, identification of common problems within the customer service industry, and practices to mitigate such problems. The sessions were carried out interactively where participants actively join in group discussions and activities. At the end of the session, participants were asked to write an action plan to increase their performance especially in conducting customer service excellence.
“For institutions of higher education, whatever services that we deliver to the customers reflect what is inside of the institution. We hope that during your service at President University, you can create your own value and legacy,” said Anthonius Whisnu Perdana from PDC. He also said that customer service excellence should be practiced not only towards external customers, but also internal customers including but not limited to colleagues, higher-ups, and other staff. (APW)
Insitusi-insitusi pendidikan tinggi pada umumnya berkomitmen untuk meningkatkan keberagaman dalam komunitas pendidikan, memfasilitasi upaya mahasiswa untuk mencapai keberhasilan, dan menjadi tempat menuntut ilmu. Untuk melakukan itu, mereka kini berusaha mencapai keunggulan layanan pelanggan atau customer service excellence yang berkomitmen penuh untuk memuaskan, bahkan mengantisiasi kebutuhan pelanggan. Keberhasilan perguruan tinggi dan universitas di masa depan akan semakin ditentukan oleh bagaimana mereka memuaskan pelanggan-pelanggan mereka.
Untuk meningkatkan customer service excellence, President Development Center (PDC) menyelenggarakan pelatihan satu hari untuk membekali staf President University dengan wawasan dan pemahaman yang lebih baik mengenai customer service, khususnya di lembaga pendidikan tinggi.
Pada 30 Agustus 2019, PDC mengundang staf President University untuk berpartisipasi dalam pelatihan bertajuk “Customer Service Excellence” yang diadakan di Jababeka Golf, Cikarang. PDC mengundang Hana N. Sutedja dari Studilmu BusinessGrowth untuk memfasilitasi pelatihan yang dibagi ke dalam tiga sesi ini.
Materi pelatihan mencakup nilai-nilai inti dari customer service, identifikasi masalah umum dalam industri customer service, dan langkah-langkah mitigasi atas masalah umum yang kerap muncul. Sesi dilakukan secara interaktif di mana peserta secara aktif bergabung dalam diskusi dan kegiatan kelompok. Di akhir sesi, peserta diminta untuk menulis rencana tindakan untuk meningkatkan kinerja mereka terutama dalam melakukan customer service.
“(Bagi) institusi pendidikan, apapun yang diberikan kepada customer adalah apa yang dicerminkan dari dalam. Kami harap selama Anda melayani President University, Anda dapat menciptakan nilai-nilai dan warisan Anda sendiri,” tutur Anthonius Whisnu Perdana selaku perwakilan dari PDC. Ia juga menyampaikan bahwa customer service excellence harus dipraktikkan tidak hanya terhadap customer eksternal, tetapi juga customer internal termasuk di antaranya kolega, atasan, dan staf-staf lainnya. (APW)
